We are hiring: Customer Success Consultant

Blue North Sustainability is currently looking for a person that can fulfill a role in the Customer Success function.

Blue North Sustainability is a purpose-driven consulting practice focused on agriculture and the food system. We are based in Stellenbosch and have an established position supporting farmers, exporters, importers and retailers across international agricultural and food supply-chains in the development and implementation of strategies and programs-of-change aimed at achieving lasting sustainability outcomes. We manage a portfolio of online applications that directly support proactive management of sustainability-related risks on farms and across supply-chains, the Sherpa sustainability management system and Confronting Climate Change.

The successful candidate would have a passion for sustainability, great customer engagement and people skills, and would naturally align with our core values.

 

Activities will include, inter alia:

Customer account management; including:

    • Customer relationship management.
    • Communicating and engaging with customers as needed.
    • Being an approachable and reliable point of contact and leading meetings with customers.
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Building sustainable relationships and trust through open and interactive communication.

Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.

Customer support; including:

    • On-boarding of management teams, training presentations and demonstrations,
    • Online support calls,
    • Customer profile and system setup.
    • Providing customers with system implementation advice.
    • Preparing bespoke insights, guidance and recommendations for management teams.
    • Responding to help desk support queries timeously.

Providing support to the broader team as needed.

Data collection support, related admin and sense-checking.

 

We are looking for an individual with the following attributes:

  • A genuine passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
  • BEng, BSc, BCom, or similar
  • Experience in the agricultural industry would be beneficial
  • At least 1 year of work experience
  • Ability to work independently, to take initiative and ownership
  • Ability to work well in a team
  • Ability to take ownership and initiative is key
  • Good time management and prioritisation skills
  • Good communication and presentation skills
  • Excellent understanding of agriculture & food supply chains
  • Ability to build long-term customer relationships
  • Drive to satisfy customers
  • Conscientious
  • Active listening skills
  • Adaptable
  • Problem solving skills
  • Ability to work well under pressure
  • Comfortable in the use of IT platforms
  • Excellent English and Afrikaans verbal and written skills
  • An understanding of Spanish would be a bonus
  • Based in Stellenbosch region or surrounds
  • Have a valid SA drivers’ license and own transport

 

What do we offer?

  • An opportunity to join a purpose-driven business
  • An opportunity to work with a dynamic team within a growing business
  • An international business environment working with a local & international client base and international technology partners

 

Practicalities:

To apply for this role please submit the following to nine@exceed.co.za:

  • A detailed cover letter that clearly and decisively motivates why you are interested in the role, why you believe you have something to offer us and what specific attributes you could bring to our team.
  • An up-to-date CV
  • At least two contactable references

 

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